What happens if you cancel? Do we ever cancel?
With New England winter parties, the weather can be unpredictable and sometimes dangerous. Our previous policy was revised in the winter of 2015-2016 when one of our artists got into a minor accident on a back road to the following:
- Safety first!
- For any days that expect snow or or are presently snowing, you’ll get a text that morning from our office to see if your party is still on.
- We will work with you to reschedule your event on a snow day without losing your deposit. For most weather-related changes we ask for 24hrs notice, but for snow days we can be more flexible as long as you have that conversation before hand with our office. We would rather you, your guests, and our artists be safe than anything else.
- Typically, if you want to reschedule or cancel, we keep your deposit but can move it to any event you throw in the next 365 days. You can also choose to gift the deposit to any friends, family, nonprofits, or companies.
- If you’re having the party, we will try to make it! But if our artist doesn’t feel it’s safe for them to go out, we trust their judgement. When possible, we will substitute your artist with an on-call artist with 4 wheel drive. (This may not always be possible, since we serve all of New England, but we will try when we can!
- We hope our clients will be flexible where, in the instance we have to dispatch a stand-by artist due to weather, we may be late or have to slightly alter the package.
- If we have to cancel due to severe weather, we will fully refund you. Refunds will be made in full and sent the same week via check in the mail (our current credit card system won’t let us put it back on your card.)
Please ask our office about any questions you have, but we’re working hard to balance fun and safety. We’ll be as transparent as possible and would love feedback or additional ideas!
CLICK HERE TO SEE ALL OF OUR SAFETY POLICIES INVOLVING THE COLD!
Categories: Party Planning Help