A Special Cancelation Policy for 2020

May 5, 2020 kscope

Update May 5, 2020

As we round into Month 3 of the covid-19 lock down, we have a few updates for our clients:

  1. We’re still waiting on updates from each governor as the sates begin to open up again.
  2. In Connecticut, we’re one of over 100 businesses contributing to a think tank to aid the governor make safe decisions regarding the entertainment industry. However, so far very few parameters have been set for events and very little news is being given to us.
  3. While looks like we may be able to operate in the state of Rhode Island come June for events of under 50 people, but Connecticut and Massachusetts have yet to, we are currently not booking any parties in any state for June to avoid any confusion or unintentionally violating any governor’s orders.

Because of the uncertainty, we want to once again make our rescheduling policy even more flexible for clients while it remains sustainable for our business:

  1. We continue to operate within state and federal guidelines .
  2. If you have a party scheduled with us, consider it “pending rescheduling”.
  3. Your paid deposit can be used forĀ any event and any type of entertainment (whether it’s yours or you chose to gift it to someone else)
  4. You will be able to reschedule your party for any date until December 31, 2021. This is to anticipate the worst case scenario (additional lock downs or unforeseen family illnesses) to give clients well over 18 months of dates to choose from.
  5. We are still not able to issue any refunds since the refunds go to paying for the website, office staff, and accounting expenses that went into putting your party on the books. We are resisting any lay offs possible to the best of our abilities. However, again, we can apply it to any future party. (Read more about where our budget goes here.) Unfortunately, because of the structure of our business, we have so far qualified for no government aid and are maintaining our business and homes with savings.
  6. We will be in touch with all clients upon reopening, which we anticipate to be July 1 depending on what each state decides.
  7. As of right now, we are currently planning to operate under the most-cautious New England state’s guidelines to keep our artists and clients safe. (For example, if Connecticut is the last state to reopen we will reopen on their schedule; if Massachusetts only allows gatherings of 50 while Connecticut and Rhode Island allow gatherings of 100, we will only be operating within Massachusetts’s lowest number.) We do this because our artists frequently travel over state lines, and we want to stay as safe as possibe.

 

Update March 20, 2020

Since we are currently unable to operate legally in the states that we service, both because gatherings have been banned and our business has been shut down by the state, we wanted to update all of our clients on the status of booked parties, deposits paid, etc.

  1. We are currently operating within federal and state guidelines. We deeply love our clients and their guests, and want to keep them safe.
  2. If you have a party scheduled with us, consider it “pending rescheduling”.
  3. Your paid deposit can be used forĀ any event and any type of entertainment (whether it’s yours or you chose to gift it to someone else)
  4. You will be able to reschedule your party for any date between when we’re allowed to operate again and July 31, 2021. This should be well over a year of options for you to choose from.
  5. At this time we are not able to issue any refunds since the refunds go to paying for the website, office staff, and accounting expenses that went into putting your party on the books. We are resisting any lay offs possible to the best of our abilities. However, again, we can apply it to any future party. (Read more about where our budget goes here.)
  6. We are working our hardest to get in touch with all of our clients and notify them of this policy.

For all parties who are currently interested in booking a party in June, July, or August with the hopes that we will be able to operate again by then:

  1. We still require the $100 deposit per artist as it pays for the website, office staff, and accounting expenses that went into putting your party on the books.
  2. If your party needs to be postponed due to federal or state mandates, or simply because you want to play it safe, we will be able to accommodate your requests easily and without any fees and move your party.
  3. If your party will be postponed because of a federal or state mandate: You will be able to reschedule your party for any date between when we’re allowed to operate again and July 31, 2021. This should be well over a year of options for you to choose from.
  4. If your party will be postponed because of a decision on your part but regarding the virus:
  5. You will be able to reschedule your party for any date between the original date of your party and 365 days after. This will be a year of options for you to choose from.
  6. Please be aware that we may have to suspend face painting services for part of 2020. If we do, we will be able to replace that service with balloons or any type of temporary tattoos at no extra cost to you.

While we are shut down, several of us are still working from home to give the best possible customer service possible to our clients. If you have any questions, reach out to us at info@KScopeArt.com

 

 

Published March 10, 2020

The safety of kids, families, and artists are always our priority here. We have long since offered the safest party entertainment in New England, so while we’re not worried about the recent flu outbreak, we want to support all efforts to keep our communities safe.

We will continue to run all of our services like normal for the foreseeable future.

We will continue to operate safely and use best industry sanitation practices.

We will never send an artist who reports any symptoms of illness to an event. We will instead restaff the position with another artist. (If no similar artist is available, we will notify you, the client, immediately.)

However, during the duration of the Coronavirus outbreak, we’re extending an extra-flexible cancelation policy to all families.

  1. If you choose to book with us, we will continue to require a $100 deposit per artist which goes towards your balance.
  2. If you for any reason want to cancel your event, we can move that deposit to any event you or someone you know has in the future with zero penalty.
  3. We ask for 3 days notice, but will make exceptions for any cancelations within 12hrs should you feel it’s necessary.
  4. Any face paint parties who want to switch their entertainment to balloon twisting will be allowed to do so at no extra cost. We again ask for 3 days notice but will work hard to make the switch possible with as little as 12hrs notice should you feel it necessary.

If you would like to talk to someone from our office directly about your concerns, we’re always happy to talk about safety and plan a great party with you.


Categories: Party Planning Help

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What service(s) are you interested in? (Check all that you'd like price quotes for.)
Face paintingBalloon twistingTemporary tattoosPrincesses or HeroesClowns, Pirates, Fairies, MermaidsOther characters, cartoons, or mascotsGlitter LooksCaricature ArtistsStilt WalkersMagiciansBubble EntertainmentPsychicsCostumed ServersUV Face & Body PaintPaint NightDJsFire & LED PerformancesZen & Spa PackagesSanta Claus, Easter Bunny, & Holiday Characters

What type of event are you hosting?

What is the date and time of your event?

Are you flexible with this date/time if we can save you money?
yesno

Event Location

How many guests are you expecting?
If it's a child's birthday party, please list the number of invited children; if it's a larger event, please list the number of guests you expect to be entertained.

Anything else we should know?

Your Name (required)

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Your Phone

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PhoneEmail

How did you hear about us?

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What service(s) are you interested in? (Check all that you'd like price quotes for.)
Face paintingBalloon twistingTemporary tattoosPrincesses or HeroesClowns, Pirates, Fairies, MermaidsOther characters, cartoons, or mascotsGlitter LooksCaricature ArtistsStilt WalkersMagiciansBubble EntertainmentPsychicsCostumed ServersUV Face & Body PaintPaint NightDJsFire & LED PerformancesZen & Spa PackagesSanta Claus, Easter Bunny, & Holiday Characters

What type of event are you hosting?

What is the date and time of your event?

Are you flexible with this date/time if we can save you money?
yesno

Event Location

How many guests are you expecting?
If it's a child's birthday party, please list the number of invited children; if it's a larger event, please list the number of guests you expect to be entertained.

Anything else we should know?

Your Name (required)

Your Email (required)

Your Phone

Preferred Contact Method
PhoneEmail

How did you hear about us?

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